Return Policy

We hope you love every piece from Kellysfashion. If for any reason you are not completely satisfied with your purchase, we're here to provide you with a smooth and caring return or exchange experience.

For any inquiries, please email us at: robinwang1307@hotmail.com

Return & Exchange Eligibility

You may request a return or exchange within 14 days of receiving your order.
Items must be new, unworn, and undamaged, and returned with original packaging, tags, accessories, and certificates.
For hygiene and safety reasons, earrings and all customized or engraved products are not eligible for return or exchange.

Shipping & Fees

All return and exchange shipping costs are the responsibility of the customer.
A small restocking or handling fee may apply for personal preference returns (change in style, size, or preference).
Please use a trackable shipping method to ensure your package arrives safely.

Return Notice

Always contact robinwang1307@hotmail.com to obtain the correct return address before shipping.
Do not send packages to the original shipping address, as they will be refused.
Kellysfashion is not responsible for packages lost due to incorrect labeling or carrier handling.

Certificate Policy

Some jewelry pieces come with an authenticity certificate or gemstone grading report. Please return the certificate together with the item. If the certificate is missing, a replacement certificate fee will be deducted from your refund.

Order Cancellation

If you wish to cancel your order, contact us within 2 hours of purchase. A 5% processing fee may apply. Once your order has entered the preparation stage, it may no longer be possible to cancel or modify it.

Before Returning

Please contact our customer service team and include:

Your order number
The name of the item you wish to return or exchange
The reason for the return or exchange
Clear photos of the product and its tag

Refunds & Exchanges

Once we receive and confirm the returned item meets our conditions, we will issue store credit within 5–7 business days. Original shipping fees are non-refundable.
Exchanges are available depending on product availability.
Items marked as "Final Sale" and custom-made items are not eligible for returns or exchanges.